Contact Us
Our dedicated support team is available to assist you with all gaming-related inquiries, account management, and technical issues. We maintain multiple communication channels to ensure you receive prompt assistance while enjoying our premium online pokies experience in compliance with Australian gaming regulations.
Available Support Channels
We offer several convenient ways to reach our customer service team. Our live chat feature provides instant assistance for urgent matters and general inquiries. For detailed account-related questions or complex technical issues, email us at [email protected] with your query and account details. You can also contact our Australian support line at 1800-467-852, available during business hours AEDT.
- Live chat – immediate response for urgent gaming issues
- Email support – comprehensive assistance within 24 hours
- Phone support – direct consultation Monday to Friday, 9 AM to 6 PM AEDT
Response Times and Service Standards
Our support team adheres to strict Australian consumer protection standards and responsible gaming guidelines. Email inquiries typically receive responses within 24 hours, while live chat provides immediate assistance. Phone support offers personalized service during designated hours. When contacting us, please provide your account username, relevant transaction details, and a clear description of your inquiry to expedite resolution.
Last updated: January 22, 2026